Renal Dialysis, Patient Satisfaction
Recent changes to the health services have initiated a consumer-oriented approach to health care. The current national health strategy in Ireland “Quality and fairness: a health service for you” emphasises the principles of equity and fairness, a peoplecentred service, clear accountability and quality of care (Department of Health and Children, 2001). A consequence of these changes is the consideration of patient views of their health care, and this is often evaluated in the form of patient satisfaction studies. There is a growing realisation that patient input can give a greater understanding of the quality of services and how best to improve them.
Rundle K, Keegan O, McGee H. Renal Dialysis Services in the Eastern Regional Health Authority. A review of patient satisfaction across hospitals. Conducted by the Health Services Research Centre, epartment of Psychology, Royal College of Surgeons in Ireland on behalf of the Eastern egional Health Authority. April, 2003