Document Type

Report

Publication Date

2003

Comments

This work was undertaken as part of a Health Research Board Fellowship in Health Services Research awarded to Orla Keegan and funded by the Health Research Board.

Abstract

This report examined the context for patient satisfaction surveys in the outpatient setting and provided the empirical details of a satisfaction instrument which has been satisfactorily used in the Irish setting (Satisfaction with Outpatient Services Questionnaire - SWOPS).

Disciplines

Psychology

Citation

Keegan O, McGee H. A Guide to Hospital Outpatient Satisfaction Surveys. Practical Recommendations and the Satisfaction with Outpatient Services (SWOPS) Questionnaire. Dublin: Royal College of Surgeons in Ireland; 2003.

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Psychology Commons

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