Hospital, outpatient, surveys, Satisfaction with Outpatient Service, SWOPS
This report examined the context for patient satisfaction surveys in the outpatient setting and provided the empirical details of a satisfaction instrument which has been satisfactorily used in the Irish setting (Satisfaction with Outpatient Services Questionnaire - SWOPS).
Keegan O, McGee H. A Guide to Hospital Outpatient Satisfaction Surveys. Practical Recommendations and the Satisfaction with Outpatient Services (SWOPS) Questionnaire. Dublin: Royal College of Surgeons in Ireland; 2003.