Document Type
Report
Publication Date
2003
Abstract
This report examined the context for patient satisfaction surveys in the outpatient setting and provided the empirical details of a satisfaction instrument which has been satisfactorily used in the Irish setting (Satisfaction with Outpatient Services Questionnaire - SWOPS).
Disciplines
Psychology
Citation
Keegan O, McGee H. A Guide to Hospital Outpatient Satisfaction Surveys. Practical Recommendations and the Satisfaction with Outpatient Services (SWOPS) Questionnaire. Dublin: Royal College of Surgeons in Ireland; 2003.
Link to this item at
http://epubs.rcsi.ie/psycholrep/16
Comments
This work was undertaken as part of a Health Research Board Fellowship in Health Services Research awarded to Orla Keegan and funded by the Health Research Board.